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Privacy Policy

Last updated: June 29, 2024

Introduction

Welcome to Mediverse Polyclinic. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data.

Information Collection

Personal Information: We collect information that you provide to us directly, such as your name, email address, phone number, city, and desired service when you book an appointment using our calendar feature.

Non-Personal Information: We may collect non-personal information about your interaction with our website, such as your IP address, browser type, and operating system.

How We Use Your Information

We use your personal information to:

Provide and improve our services
Communicate with you about your appointments and our services
Personalize your experience
Conduct marketing and promotional activities

Information Sharing and Disclosure

Third-Party Services: We may share your information with third-party service providers who assist us in operating our website and conducting our business.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All data is stored on secure servers with encryption.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

User Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us.

Cookies and Tracking Technologies

What are Cookies?

Cookies are small data files stored on your device that help websites and services recognize your browser or device.

Why Do We Use Cookies?

We use cookies to enhance your experience, gather general visitor information, and track visits to our website.

How Do We Use Cookies?

We use cookies to:

Understand and save user preferences for future visits
Compile aggregate data about site traffic and site interactions
Offer targeted advertising

Do You Serve Targeted Advertising?

Yes, We improve our website and advertising by using Microsoft Clarity along other analytics tools to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data, we use cookies to serve targeted advertising through platforms such as Google Ads, Facebook Ads, TikTok Ads, and Snapchat Ads.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

How Often Will You Update This Cookie Policy?

We may update this Cookie Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Essential Cookies

The table below lists all the essential cookies necessary for our website functionalities to work properly:

Key	Usage	Stored In
msgsndr_id	Browser cookies	Browser
_mp	Browser cookies	Browser
tr	Browser cookies	Browser
provider	Browser cookies	Browser
hl_timer_arrival	Browser cookies	Browser
user-email	Browser cookies	Browser
user-billing-id	Browser cookies	Browser
cookie-config	Browser cookies	Browser
am_id	Browser cookies	Browser
am_fingerprint	Browser cookies	Browser
_ud	Local storage	Local storage
lead-connecter-text-widget-input-values	Local storage	Local storage
wl	Local storage	Local storage
ln_url	Local storage	Local storage
lead-connecter-text-widget-i18n-keys	Session storage	Session storage
orderResponse	Session storage	Session storage
contactResponse	Session storage	Session storage
redirect	Session storage	Session storage

We also use the following solutions:

Google Tag Manager: To manage website tags efficiently.
Google Analytics: To analyze website traffic and user behavior.
Google Ads: To serve targeted advertisements.
Facebook Ads: To serve targeted advertisements.
TikTok Ads: To serve targeted advertisements.
Snapchat Ads: To serve targeted advertisements.
Microsoft Clarity: To gain insights into user interactions on our website through session replays and heatmaps.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.